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Frequently Asked Questions

Important FAQ about Booking
How do I choose a photographer?

We don’t offer the ability to select a specific photographer for your session because all of our photographers are equally experienced and qualified and there is no difference in the level of service you will receive from any of them.

Can I rebook the same Splento photographer?

If you are particularly happy with the service you receive from a Splento photographer you can rebook them for future photo-sessions. However, we cannot guarantee that the same photographer will be available on your required date. To ensure a seamless and on-demand service, we suggest you book as normal and let us provide you with the closest available professional photographer. All our photographers are equally skilled and we can guarantee great quality, no matter what.

Is it okay for me to book a photographer directly, rather than going through Splento next time?

What a lot of people don’t know is that a third of a freelance photographer's time is spent searching for and managing clients and another third is spent retouching photos. This means that only a fraction of their time is spent doing the work they actually love to do - taking photographs! By taking client acquisition and photo retouching out of the equation for photographers, we can offer considerably cheaper prices to customers and keep photographers happier. By booking with the same photographer, outside of Splento, you will pay double or triple rates for the same service and there is no guarantee you will get your photos within 48 hours.

I am based outside of London, can I still book with Splento?

You can book only London based photographers as a Lite or Standard package customer. However, as a Splento Bespoke package customer we can provide you with a photographer wherever you are in the world. For worldwide service, please get in touch with us directly on: 020 3318 6969 or splento@splento.com

What are Splento’s operating hours?

Splento offers photographers 7 days a week from 8am to 10pm - these times refer to earliest and latest available appointment times.

What is Splento’s cancellation policy?

We understand that plans can change, so we do allow you to cancel or reschedule your photo-session up to one day before the booked time with no penalty. However, it is worth noting that:

  • If you cancel with less than 24 hour’s notice prior to the photo-session we charge a £35 fee.
  • If you cancel with less than four hours notice prior to the photo-session we charge the total cost of the photo-session.
  • If you reschedule with less than 24 hour’s notice prior to the photo-session we charge a £25 fee.
  • If you reschedule with less than four hours notice prior to the photo-session we charge a £50 fee.

We put these cancellation policies in place to protect our photographers, as they lose income when cancellations occur and need to receive compensation for time they have set aside.

Can I hire multiple photographers?

You can request up to two photographers when making your bookings online. However, if you require more than two photographers at your event, please give us a call on: 020 3318 6969 or email at splento@splento.com

General FAQ
What does Splento do?

Splento is an exciting new photography company based in London. We provide high quality professional photography, on demand for just £49 per hour.

How does Splento Work?

Splento allows you to book one of our carefully vetted professional photographers with as little as four hours’ notice. We match you with a photographer who specialises in the type of photography you require, based on their location and availability. You will receive a confirmation email upon booking. Once a photographer is matched, you will receive a second email notifying you of this.

How are Splento photographers vetted?

We are vigilant about the photographers we select to join Splento. We interview all of our photographers in person and make sure they are fully qualified in their area of expertise. We accept only the highest quality photographers with a history of excellence in customer satisfaction. All of our photographers are excellent and guaranteed to capture your special moments in the best possible way.

How can I get in touch with my photographer?

Once your booking is confirmed, you will receive your photographer’s contact details. Your photographer will usually contact you shortly after the booking is confirmed, to discuss about your requirements in detail.

I am having trouble downloading my photos, what do I do?

Please get in touch with us here with us and we will fix the issue immediately.

How do I know when my photos are ready?

Your photographs will be with you within 48 hours. Once they are ready, you will receive an email containing a link to access them.

How do I know if my payment went through?

Once your payment has gone through, you will receive a confirmation email.

Users FAQ
How do I contact Splento?

Please visit our Contact page for details on how to get in touch. We’d love to hear from you!

How do I become a Splento photographer?

We are always looking for photographers who love what they do! If you are interested in joining us, please click here to fill out our application form.

How do I join Splento team?

If you are interested in joining our team, please send us an email at: splento@splento.com

I have forgotten my password, how do I reset it?

To reset your password, please click Forgot your Password? on our login page and type in the email address you used to sign up for Splento. Instructions on how to reset your password will be sent via email.

How do I update my account information?

You can update your contact information at any time. Simply log on to your account and update your information on the Profile tab.