Disrupting photography & videography
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Splento is growing
We are a fast-moving, goal-centric and dynamic team
You are proactive, have vision and are up for the challenge!

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Our culture

The Splento Culture is unique. It’s all about going the extra mile.
Splento team members demand more from themselves
than anyone else will ever ask of them.

Create your story
We get things done

Our minds are for having ideas – not holding them.

Create your story
We are proactive

Circumstances and conditions never control us.

Create your story
We all have a SuperPower

The amazing talent we each possess is unique.

Current opportunities

Role:

  • To support the business as it embarks on the exciting next phase of its growth strategy, Splento needs to react in a structured manner to the operational issues in its Videography department.

Type:

  • Contract

Location:

  • London

Department:

  • Videography

Reports to:

  • Operations Manager/Head of Video

Role:

  • This is a key operational role within the Splento Videography department, to manage all aspects in order fulfilment processes efficiently and effectively, to deliver the final product on time and in accordance with Splento standards.

Responsibilities:

  • The successful candidate must continually review the performance and work quality of Videographers and Editors whilst assigning them to various sessions across the globe. They must identify and manage the opportunities for improvement and key operational risks within the Videography functions to ensure we exceed the expectations of our customers. The Videography Moderator will be responsible for filming and editing projects on a daily basis as the main editor/videographer.

Key Accountabilities:

  • Manage all Videography orders from receipt until final product delivery.
  • Provide communication between customers and Videographers/Editors throughout pre-production and post-production.
  • Manage and oversee all technical aspects of video recording and editing. 
  • Quality Assurance of RAW footage from Videographers and completed drafts from Editors.
  • Allocation of Videographers and Editors to all upcoming sessions in accordance with the customer’s requirements.
  • On boarding of Videographers and Editors.
  • Build and manage teams of freelancers (Videographers and Photographers).
  • Arranging Masterclass sessions to maintain the Splento quality standards.
  • Capture high quality video.
  • Edit videos to high standards.
  • Briefing preparations.
  • Manage the Splento video database.
  • Work both on and off-site.
  • Customer Support.
  • Prepare and maintain Quality Benchmarks
Skills and experience:

  • BA/BS or similar degree.
  • Minimum 2 years of experience as Videographer and Video Editor.
  • Experience of using video and editing equipment.
  • Fundamental Knowledge of Videography rules, theory and methods.
  • Proficient in Adobe Premiere Pro, Adobe After Effects, Photoshop, Audition.

Personal Qualities:

  • Strong organisational skills.
  • Good time-management skills.
  • Great interpersonal and communication skills.
  • Creative thinker.
  • Customer oriented.
  • A keen eye for detail and a critical mind.
  • Creativity and a passionate interest in film and video editing.
  • The ability to listen to others and to work well as part of a team.
  • A high level of self-motivation, commitment and dedication.
  • The ability to work under pressure and to deadlines.
Salary:

  • Competitive
Working hours:

  • 40 hours per week

We are looking for a dynamic, well-organised and energetic person for an exciting new role to be based in London, UK. 

We need a talented Head of Videography who can take on the challenge of successfully running this vital, fast growing department within our organisation.

You will be responsible for managing the full end-to-end process of all videography creation for Splento clients.  This will include organising filming, editing and coordinating production - as well as working with and developing relationships with corporate clients to further the mission, vision and strategy of Splento.

Whilst holding ultimate responsibility for the Videography Department and the success of its day to day workflow, it is also essential that you can integrate with the Splento team, working in a cross-functional environment and with mutual respect.

Role Responsibilities:

You will be:

  • Responsible for the ongoing control and prioritisation in production of industry-leading corporate video content that is customer focused – all the while supporting the growth, sales and performance of Splento.

  • Capable of industry leading storytelling through advanced videography and post-production editing skillset

  • Create and follow comprehensive standards and processes for highest quality pre-production, in-house, on-location and post-production experience.

  • Effectively lead your team, providing mentoring, coaching, development and performance management for them.

  • Create and implement Splento’s video production Quality Control and Quality Assurance systems, whilst employing feedback implementation to videographers and video editors.

At the same time, you will also need to:

  • Work in a fast-paced environment across multiple projects and timelines, independently and within the team. Problem solve quickly, see the big picture (while knowing the details), be able to prioritise, communicate and call to action with clarity and speed.

  • Align with Operations, Sales, Marketing and Product teams to establish objectives and long-term production plans.

  • Apply corporate organizational understanding and business knowledge to establish and foster relationships with key stakeholders and customers both internally and externally.

  • Identify process improvements or new processes by remaining current on industry trends, market activities, and competitors

Possessing strong problem-solving skills, you will need to explore unfamiliar and non-traditional sources for solutions to problems.

A can-do attitude and the drive to go the extra mile is essential.  At Splento, we are never can’t do.

Job Requirements:

  • Bachelor’s degree in film, advertising, communications, design, or equivalent experience.

  • Excellent working knowledge of all aspects of video production including lighting, audio, camerawork, editing, and graphics in both live broadcasts and pre-recorded content. 

  • Thorough working knowledge of videography terms, rights management, techniques, and art direction. 

  • Previous experience working in creative traffic management, e-commerce photo/video or 3+ years of creative experience working at agencies or for large global brands.

  • Flexibility and acumen to manage multiple projects, schedules and deadlines in a fast-paced corporate environment.

  • Ability to work effectively on a global team in global time zones with multiple internal and external clients across countries.

  • Excellent written, verbal and analytical skills.

  • High quality administrative, project management, customer service and organizational skills with an ability to proactively forecast and plan.

Work standards:

Strategic:

• Develop and maintain an in‐depth knowledge of Splento.

• Develop innovative and creative ideas for improving videography process & quality assurance.

• Follow communication procedures, guidelines and policies.

Company‐wide:

• All work will be quantified when possible.

• All company information to be held strictly confidential.

• All work‐related calls will be picked up within three rings and, if missed, will be returned within two hours whenever possible, and within one business day at the latest.

• All work will be performed in accordance with our Core & Aspirational Values.

• Immediate manager will be notified of any issues that cannot be resolved, or deadlines that cannot be met, within a reasonable time frame (24 hours or sooner), and before the deadline has arrived.

• When colleagues do something right ‐ compliment. When they do something wrong ‐ openly discuss with them.

• Never engage in company politics (ie. when people choose their words and actions based on how they want others to react rather than based on what they really think).


The world is moving online. Someone needs to visualize it and Splento are the ones who are doing it at scale and worldwide. Splento is the ‘Uber for photography’ - opening up professional photography and videography to be as convenient as hailing a cab. We help businesses sell more with great visual content and create the memories and stories that humanity remembers. From conferences and weddings to start-up team photos and marketing photography, Splento is the easiest way for businesses and individuals to get their professional photos and videos done and delivered.


In a short space of time, Splento has come to a dominant position in London and now serves 200 cities across the globe. Our simple service empowers creators to focus on taking photos and shooting videos, with all processing and editing taken care of by the Splento platform (tech + humans).


We’re the pioneers in the space and our passion - to help every person and every business tell their story - is backed up by the love we receive from our customers: five-star rating on TrustPilot with testimonials and repeat business galore form Deliveroo and The Royal Family, to thousands of SMEs and individuals.


We are looking for a Creative Director to take our products and services to a whole new level. 


Duties and Responsibilities will include: 

- Leading the team in pre- and post-production to carry out a concept that will suit the customers’ needs. 

- Applying their experience and expertise in videography, photography and editing to design projects that will work for Splento customers. 

- Overseeing all creative aspects of every project and ensuring everything is carried out and delivered on time. 

​- Arranging conferences, exhibitions, seminars, etc. to promote the image of a company and our products;

- Creating engaging content across the social media platforms, the website and other marketing material. 

Skills and Qualifications required: 

  • Experience in Graphic Design (at least 2 years of experience); experience in Video Production (at least 2 years of experience); 
  • Experience in Photo Production (at least 4 years of experience); 
  • Have significant experience in a creative leadership role; have a strong portfolio that shows your design thinking, creativity, art direction and an eye for detail; a thorough understanding of the creative and production process;
  • Fluent in English and Russian with excellent writing and copywriting skills in both languages;


Some of the project types you will be managing: visual development (Illustration, Concept Art); design (digital, Graphic, Web, UI/UX); Identities & Branding; Film & TV (FCPX, DaVinci Resolve).


Applicants must fill in this form (https://www.splento.com/we-are-hiring) and send a CV with a covering letter.

Salary rate: £23,000 – £30,000

Closing date for applications: 05 August 2019


RESULT STATEMENT: to make Splento work like a Swiss watch


OBJECTIVE: implement strategies to achieve goals established in an annual operating plan; ensure compliance with operation standards and procedures; manage all responsibilities related to the duties of the office.


Key Results (KR):


KR1: Serve as the daily leader and face of the team

KR2: Lead the Team to ensure they achieve maximum operational effectiveness, efficiency and profitability

KR3: Manage all business operations, including: implementing business goals and achieving goals for each department

KR4: Be the Guardian in Chief of Splento Values


WORK STANDARDS


Strategic:

  • Participate in developing and enforcing consistent standardized operating practices for the Company
  • Communicate with the CEO, other managers, and staff in order to integrate goals and activities
  • Lead, guide, evaluate, and develop the Team of A-Players to ensure that the Company achieves it business objectives
  • Lead and motivate employees through open communications and regular meetings


Tactical:

  • Oversee the day to day operations and interaction
  • Oversee and develop employees
  • Work with sales and operations leaders to support clients relationships
  • Create and implement operations plans 
  • Support the Board and board committees, as requested by the CEO
  • Effectively advise CEO in the development and execution of short- and long-term strategies


SKILLS:

  • Strategic planning experience
  • High emotional intelligence
  • Strong people-management and relationship building skills
  • Excellent verbal and written communication skills
  • High level of organization and prioritization skills
  • Strategic vision and agility



A BIT ABOUT US:


We live in a very visual world, with billions of photos and videos being uploaded online daily. 


Yet, it’s just as difficult (and expensive!) to get professional photos and videos done and delivered, as it was 100 years ago. 


Tens of millions of businesses around the world have to pay an arm and a leg to get their events, products, properties, food, teams photographed or professionally recorded on video and they then have to wait for months to get them. 


We are on a mission to reinvent the photography and videography industry through technology and we are looking for like-minded superheroes to help us build the World’s Largest Professional Visual Content Creation Company, or as we call it - the #VisualFuel Major. 



OUR CULTURE:


We are a very peculiar bunch of people who are incredibly passionate about what we do. Before applying, please carefully read through our Values to make sure we are a good fit culturally.


RESULT STATEMENT:


To provide positive customer experience and enhance relationships between consumers and Splento.


OBJECTIVE: Provide great customer support service


Key Results (KR):

KR1: Trustpilot Reviews 9.7

KR2: Write and implement Customer Support Handbook

KR3: Conduct and Implement Post Mortems System

KR4: Reply within 3 rings to all incoming calls

KR5: Reply within 1 hour to all incoming emails



JOB DESCRIPTION:


KEY RESPONSIBILITIES.


Strategic:


  • Communicate customer feedback to technical, marketing and management teams in order to develop processes for better serving customers.

  • Prepare templates for routine customer correspondence for future optimisation

  • Assist in training peers on improving customer support service

  • Develop and maintain in-depth product knowledge

  • Follow communication procedures, guidelines and policies


Tactical:


  • Manage incoming calls, emails and customer requests

  • Issue refunds or compensation to customers

  • Update Customer Support Handbook regularly

  • Handle customer complaints (from clients not assigned to specific Sales Executives), provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions on CRM

  • Assist directly or route customers to the appropriate personnel for assistance

  • Conduct customer surveys about the company’s service so as to obtain feedback

  • Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends

  • Reply to all the customer reviews on Trustpilot.

  • Assist with proof-reading for social media channels  

  • Assist with Live Tweets for large conferences when necessary


SKILLS:


  • Friendly and approachable

  • Experienced in Customer Service, either in a face to face or office-based role

  • Extremely organised with a high level of attention to detail

  • Ability to handle multiple tasks and work under pressure to meet strict deadlines with a positive can-do attitude

  • Excellent communication skills both written and verbal

  • Self-motivation and drive, with the ability to work on your own initiative

  • Adaptable and with the ability to manage your own workload and prioritise your tasks

  • Confident and happy to work as part of a team in a fast-paced environment


If you think you've got the right attitude and energy for a fast-paced and progressive start-up like ours, we'd love to hear from you.


Splento Sales Representative

Working from home & out of home. Nationwide


A BIT ABOUT US:


We live in a very visual world, with billions of photos and videos being uploaded online daily.

Yet, it’s just as difficult (and expensive!) to get professional photos and videos done and delivered, as it was 100 years ago.

Tens of millions of businesses around the world have to pay an arm and a leg to get their events, products, properties, food, teams photographed or professionally recorded on video and they then have to wait for months to get them.

We are on a mission to reinvent the photography and videography industry through technology and we are looking for like-minded superheroes to help us build the World’s Largest Professional Visual Content Creation Company, or as we call it - the #VisualFuel Major.



OUR CULTURE:


We are a very peculiar bunch of people who are incredibly passionate about what we do. Before applying, please carefully read through our Values to make sure we are a good fit culturally.



WHAT YOU WILL BE DOING RESULTS YOU WILL BE DELIVERING:


We measure our contribution by the results we bring, not by the work we do. The results you will be delivering will contribute directly to the achievement of our mission.

You will be reaching out and acquiring an ever-larger base of business clients in your area who shall turn to Splento to get high-quality professional photography and videography done around the world on a recurring basis.



WHAT SKILLS YOU’LL NEED


  • Understand prospect needs and problems

  • Demonstrate potential return on investment

  • Have subject matter expertise

  • Rapport Building on the Call

  • Active Listening

  • Time Management

  • Post-Sale Relationship Management

  • Communicate Succinctly

  • CRM Skills

  • Perseverance and Grit

  • Confidence

  • Self-motivation



WHAT’S IN IT FOR YOU


A very bright future with a lot of learning, exciting challenges, autonomy & self-discipline and a lot more!


We are rapidly expanding our Growth Team, but we don’t need salespeople. Instead, we need people who want to, know how to and are willing to make a lot of money for themselves and for Splento.


A logical question is: if you know how to make a lot of money, why wouldn’t you work for yourself?


Because with our brand, processes, technology and team we can multiply your efforts!  


If you are ready to join a fast-growing group of like-minded people who come to work every day to make the world and themselves better, then let’s talk!


If your goal is to become an entrepreneur one day, you’ll have to spend 4-10 years on your own learning the entrepreneurial ropes, before you get to a meaningful understanding of how to build a world-leading company. With us, you can learn it in a couple of years.


In fact, as soon as you generate £1m in revenue for Splento, we’ll actively encourage you to start thinking about launching your own business, we’ll help you learn additional skills to understand more about what running a business is like, we’ll help you find technical co-founders and set you on the right path to search for an idea.


On top of that - we’ll fund your startup.


But first things first - show us that you know how to sell!



THE DEVIL IS ALWAYS IN THE DETAIL

Your position agreement


OBJECTIVE: Increase Splento’s B2B revenues.


Key Results (KR):

KR1: Research for decision makers and their contact details;

KR2: Perform cold calls and uphold activity ratios;

KR3: Schedule demonstrations;

KR4: Record all client communication on a CRM platform;

KR5: Maintain a visible pipeline and a KPI dashboard;

KR6: Hold a weekly sales meeting with management.


MONTHLY METRICS:

  • Number of outbound calls performed

  • Number of discovery conversations undertaken

  • Amount of new revenue signed

WORK STANDARDS


Strategic:

  • Develop and maintain in‐depth Splento knowledge;

  • Develop innovative and creative ideas for improving the sales process;

  • Follow communication procedures, guidelines and policies.


Tactical:

  • Be hungry to get on the phone or face-to-face with your potential client;

  • Treat potential clients like people who have a genuine interest in your product;

  • Be an excellent listener and do not talk over your potential client.


Company‐wide:

  • All work will be quantified when possible

  • All company information to be held strictly confidential

  • All work‐related calls will be picked up within three rings and, if missed, will be returned within two hours whenever possible, and within one business day at the latest.

  • All work will be performed according to with our Core & Aspirational Values

  • Immediate manager will be notified of any issues that cannot be resolved, or deadlines that cannot be met, within a reasonable time frame (24 hours or sooner), and before the deadline has arrived.

  • When colleagues do something right ‐ compliment. When they do something wrong ‐ openly discuss with them.

  • Never engage in company politics (Company Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think).


Position specific:

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks

  • Benchmark state‐of‐the‐art practices and participate in professional societies

  • Identify process improvements or new processes by remaining current on industry trends, market activities, and competitors

RESULT STATEMENT: find, interview, select, onboard and motivate employees in a fast growing company.


OBJECTIVE: grow Splento’s community of A-Players.


Key Results (KR):


KR1: Create a PlayBook for finding, interviewing, selecting, on-boarding and keeping A-Players;

KR2: Create and implement a staff motivation and training program;

KR3: Provide meaningful feedback and coaching to teammates as needed;

KR4: Be the Guardian in Chief of Splento Values. 


MONTHLY METRICS:


- Number of new pages in the HR PlayBook 

- Number of CVs processed 
- Number of interviews conducted


WORK STANDARDS


Strategic:


- Review and analyze data to identify trends and recommend solutions for performance improvement, retention, and enhancement of potential, current and past employee experience.


- Develop innovative and creative ideas for growing the Company;


- Follow communications procedures, guidelines and policies.


Tactical:


- Recruit, interview, test and select employees to fill vacancies.


- Ensure the recruitment process lifecycle is completed in a fast, efficient and professional manner at all times, minimizing the time to hire;


- Develop and maintain project documentation (timelines, work plans, calendars);


- Provide career guidance to employees;


- Develop and maintain workforce metrics;


- Provide regular updates and feedback to the CEO;


- Prepare recommendations to CEO concerning human resources issues and concerns;


- Manage all HR systems and processes.


Company‐wide:

- All work will be quantified when possible;

- All company information to be held strictly confidential;


- All work‐related calls will be picked up within three rings and, if missed, will be returned within two hours whenever possible, and within one business day at the latest;


- All work will be performed according to our Core & Aspirational Values;


- An immediate manager will be notified of any issues that cannot be resolved, or deadlines that cannot be met, within a reasonable time frame (24 hours or sooner), and before the deadline has arrived;


- When colleagues do something right ‐ complement. When they do something wrong ‐ openly discuss with them;


- Never, ever engage in company politics (Company Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think).


Position specific:

- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks;


- Benchmark state‐of‐the‐art practices and participate in professional societies;


- Identify process improvements or new processes by remaining current on industry trends, market activities, and competitors.


YOUR BACKGROUND


We don’t know what you - the ideal candidate - look like, but we know how you feel! 


You wake up every morning and you can’t wait to go to work. You want to change the world. You are restless, but some may call you obsessive. 


There are many reasons why you want to work for Splento, but the main ones are: 


(1) You are a stay-at-home mum with an impressive corporate background, but spending quality time with your family is just as important as your career, so you chose to stay at home. You don’t want to go back to office life, but you still want to change the world and utilize your skill, knowledge, and ambitions fully. Splento is the perfect fit for your goals. 


(2) You are a student in your last year and the part-time jobs you’ve been doing in parallel with your studies have always been just a small step in your 100,000-mile journey. You are ready for your next giant leap and Splento is the perfect springboard to grind your teeth, achieve greatness and then retire at Google or Facebook HQ (with their free lunches and yoga classes). At Splento we only do free plov on Fridays and send our staff on grueling triathlon camps ;) 


(3) You are a young and successful employee working in operations with a lot of responsibilities on your shoulders. Shit hits the fan on a weekly, if not daily, basis. You are super-happy at your current job and feel empowered because you are the rainmaker at your firm, be it a startup, a well-known franchise or one of the departments at a large regional corporate. 


a) But you always wanted to move to London. Just like our CEO, you strongly believe that London is the greatest city in the world. Working remotely from your home town will allow you to show Team Splento how indispensable you are to us and soon you’ll be able to call London your home, too. 


b) But you are a Digital Nomad. You want to travel the world. As Splento expands and opens offices all over the world, you want to take part in that journey, because it perfectly aligns with your “travel the world” plans. 


c) But you believe that the visual content industry is broken. You think it's criminal to make people wait for six months (or even 6 days) to get their photos. Photos and videos should be delivered the same day and that’s why Splento is so exciting! You believe that businesses around the world deserve to know that they are overpaying for something that can be done ten times cheaper, faster and easier with Splento. You want to fix this injustice.


Before applying, please do not forget to read through Splento Heroes' Personal Values (to make sure you are a good cultural fit) and answer all eight questions at the bottom of that page.