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CANCELLATIONS

We understand that plans can change and you have the right to cancel or reschedule, as per the policies below:

  • You can cancel or reschedule your appointment up to one day before the photo-session time with no penalty.
  • If you reschedule with less than 24 hour’s notice prior to the photo-session, we charge a £25 fee.
  • If you cancel with less than 24 hour’s notice prior to the photo-session, we charge £35 fee.
  • If you reschedule with less than 4 (four) hours prior to the appointment, we charge £50 fee.
  • If you cancel with less than 4 (four) hours prior to the appointment, we charge the full amount of the photo-session.

If you have to cancel or reschedule, you must contact us directly on support@splento.com.

We put these cancellation policies in place to protect our photographers, as they lose income when cancellations occur and need to receive compensation for the time they have set aside.