We don’t learn from experience, we learn from reflecting on experience


From “Roman notes aloud” series…

As a follow up to yesterday’s note about 10,000 hours of practice vs diligent practice and the common wisdom that by doing something over and over again you become an expert.

Unfortunately, this common wisdom is wrong. You may get reasonably good at what you are doing over and over again, but unless you diligently reflect on what you are doing, why something is working or not, make notes, observe your practice, revise your methodology, push yourself beyond your comfort zone – you won’t become an expert.

What I left out from How Smartphones Revolutionised the Way we Get from A to B post is this maxim relates not just to physical and mental development of individuals, but also to the business world and organisations in general.

To become an expert – you need diligent practice. To become a great company – you need to follow the same principles.

The moment you stop diligent practice, the moment you stop making mistakes, the moment you stop getting outside of your comfort zone, the moment it stops hurting, the moment you stop learning and experimenting – you will (paraphrasing Jeff Bezos) achieve stasis. Followed by irrelevance. Followed by excruciating, painful decline.

Splento may appear like a never-ending training camp to some: everyone working hard, pushing themselves to the limits, constantly experimenting, measuring everything. But it’s like this for a reason. This obsession with never-ending improvement is part of who I am and by extension became an inseparable part of Splento DNA.

This pursuit of never-ending innovation and improvement helps us deliver the best service to our clients and we will continue this diligent practice forever to keep our promise to you.

Inspired by Josh Waitzkin’s “Art of Learning” I just finished reading.


by Roman Grigoriev

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